Buying through the website www.mtcradiotv.com on-line is safe on 100%, we count with 2checkout. Click on SHOPPING and you will enter to the platform 2CHECKOUT. According to selected payment, you have to state information of your card type and credit-card number. They are protected through SSL from the same 2CHECKOUT. Bank transfer, Western union, and Money Gram are also accepted. 
QUESTIONS AND ANSWERS ABOUT SHIPMENT AND PAYMENT

Q: What payment type is accepted?
 
A: The principal credit cards (VISA, Master Card, American Express, Discovery), or Bank Transfer, Western Unión. Money Gram, etc.

Q: Shipment category, is through DHL or EMS International Mail Service?

A: The difference between them is the price and arrival time approximately by DHL 5 days and EMS 15 days. They both are registered with a tracking number to later follow-up once purchased. Via EMS EXPRESS the delivery time and shipment around the world is normally 15 working days, although, this can take a few more days sometimes, if the postal system or air transportation has additional delays or restrictions. It's beyond MTCRADIOTV's responsibility.

Q: What about shipments by EMS MAIL International Service?

A: The shipments are secure and its advantage is the price 3 times less than shipping by DHL EXPRESS. The products delay much longer, but we provide this way better price. The delivery of EMS service for America countries take less of 10 days.

Q: How shipments are calculated?   

A:  The 2checkout system request purchases online and calculates automatically transportation costs for each country. If you want to see transportation costs, you have to complete the purchase process on the page safe on 100%. It is not necessary to enter details of your credit card by doing it, you won't pay anything. It also calculates products delivery to your country to pay by bank transfer or Western Union, Money Gram, Money order; you just have to register to calculate your order amount.

Q: Can I pay through WESTER UNION or MONEY GRAM?
A: Yes, its advantage is the payment reception which is immediately furthermore dispatch is faster, if you don't have a credit card this is the best option.

Q: How can I pay? Or make orders?
A: You only have to Click on PURCHASING, and you automatically will enter in 2CHECKOUT a page safe on100% to carry out your order and shipment mode. We also accept payments via WESTER UNION, Money Gram or Money order etc.  

Q: After shipping do I have to pay something else?
No, you don’t have to pay anything …..!

If you have further questions, don’t hesitate to contact us

DHL EXPRESS DELIVERY
Mostly the delivery time around the world is 15 working days
 
Guarantee and Returns
The spare parts and labor are warranted for 12 months since billing date. The RF Power Transistors are no under guarantee. Know about it, an improper system installation is not covered when using a defective or no-adequate antenna. Besides, any mishandling produced by the customer is considered an irregularity.  If merchandise is defective, this will be replaced for other in good condition.

Expenses of returning and shipping between the customer and Company are customer responsibility.       
In order to avoid payments again on importation liens when returning goods from countries and territories outside PERU, you must attach the invoice with three original photocopies of MANTILLA TECHNOLOGY COMMUNICATIONS on the package, applicable custom documentation, and declare the products came from PERU, and they are being returned for their repair or substitution. At any case returned goods have to pay importation lien be accepted by MANTILLA TECHNOLOGY COMMUNICATIONS.  

Defective merchandise
When you are receiving damaged merchandise include a note when are signing the Receipt and specify that the package is damaged. According to the product, how and when it was sent, you have to solve it with the dispatcher of (DHL) (EMS EXPRESS). If the damage is internal but visible, you must report to us or dispatcher within two-day term of the product reception. Know about it, to track down packages of air mail in some countries outside AMERICA is impossible and any damages that might happen is not our responsibility.

Fees and customs duties
Some Products might be affected with taxes and import duties which are applied once the package is in the recipient Country. Extra fees, customs taxes are going to be charged on you. We have not control on fees. Likewise we can predict exact payments amount by imports. Customs policy might vary in some countries; you must contact the custom department to obtain more information. Moreover when performing an order to www.mtcradiotv.com, you are considered the importer of the product, and you must fulfill the laws and regulations of the country where you are receiving the products. Guaranteeing that products fulfill laws of the country where they arrive is your responsibility.
Contact us for more information.

Licenses Concession
Some of the purchased items, especially the transmitters require a propagation license. In some countries, irradiating magnetic waves at determined frequencies without a license is considered a crime. It's customer responsibility to check laws, regulations and directives regarding to concession of licenses, and put into operation goods supplied by MTCRADIOTV.  The Customer is committed to protect, indemnify and maintain secure to MTCRADIOTV. It's best to consult the laws of your country. Each country has different Laws. In many countries transmitters can work without license till determined level of maximum power. In other countries a license is mandatory. Being certain that customer is under current legislation is customer responsibility.

Tracking down your package

EMS EXPRESS MAIL SERVICES
www.serpost.com.pe     

www.dhl.com

www.fedex